FAQ

Minimums vary by product and destination. For tahini and halawa in industrial sizes (7-18 kg), the minimum is usually 1-5 cartons. For retail and distributor programs, contact our B2B sales team via the wholesale quote page or info@alrawdha-ind.com for the exact MOQ and price list.

Submit your request through the Contact Us page or the wholesale request form, and specify the products and sizes you need. Our sales team will contact you within 1-2 business days to arrange sample dispatch according to company policy.

You can browse all products on /products with filters by category and brand. Each product page includes weight, packaging, SKU, units per carton, and nutrition facts.

Our portfolio includes: Syriana (premium line), Alrawdha (core brand), Al Nilein, Top Chef, and Golden Tower. Each brand has a dedicated page under "Our Brands."

The item may be temporarily unavailable for online retail while still available for wholesale. Contact us, request a restock alert on the product page, or message our sales team to arrange direct supply.

B2C deliveries usually arrive within 1-3 business days after order confirmation. Larger wholesale shipments may require 3-7 days depending on volume and location.

Yes. Online orders above AED 200 qualify for free shipping. Orders below that are charged a standard AED 15 shipping fee. Factory pickup in Ajman is free.

We deliver B2C orders across all Emirates. For wholesale and export, we serve partners in the UAE, GCC, and selected regional markets. Contact our export team for details.

Select "Factory Pickup" at checkout. Once your order is confirmed, we will coordinate a pickup time at our location in Al Jurf Industrial 3, Ajman. No shipping fees apply.

After checkout, track your order from "My Account" at /account/orders or via /track-order using the order number sent by email or SMS.

We offer three options: (1) Cash/Card on Delivery, (2) Bank Transfer (processed after transfer confirmation), and (3) Factory Pickup without shipping charges.

After selecting bank transfer, the IBAN and account details appear on the order confirmation page. Share your transfer receipt by email or WhatsApp to speed up processing. Bank: ADCB. Account Name: Alrawdha Foodstuff Industry.

Yes. For B2B and wholesale orders, we issue official tax invoices. For online retail, an electronic invoice is sent with order confirmation. For corporate invoicing, include your TRN when placing the order.

Enter your coupon code in the cart or checkout before placing the order. Examples: RFI10, WELCOME15, JUMBO5. Discounts are applied automatically when the coupon is valid.

Use the wholesale quotation form at /wholesale-quote and include product, quantity, and business type. You can also contact us at info@alrawdha-ind.com or +97167403313.

Yes. We welcome partnerships with wholesale distributors and retail chains in the UAE and GCC. Submit your company profile and coverage areas through /partners.

Approved clients may receive credit terms depending on business volume and company track record. Terms are discussed with sales after commercial account approval.

Yes. We have export experience across 40+ countries. For export inquiries and documentation requirements (including certificate of origin and Halal), contact our export team.

Our systems follow HACCP and ISO 22000 standards. Certificate details are available on the Food Safety page at /food-safety.

Store products in a cool, dry place away from direct sunlight. Tahini and halawa can be kept at room temperature or refrigerated based on package instructions. Oils should be protected from heat and light.

Core products may contain sesame (tahini) or nuts (pistachio halawa variants). Please review each product label and detail page for nutrition and allergen information.

Use the report form at /report-product and include batch number, SKU, and issue details. Our quality team reviews every case within 48 business hours.

Yes. We provide complete OEM and private label solutions including recipe development, manufacturing, filling, packaging, and labeling to your specifications. See /private-label for details.

It depends on the product and packaging format. We usually begin with practical wholesale batch sizes for existing lines. Contact us for an initial consultation and MOQ assessment.

Typical timelines range from 8-16 weeks depending on product and packaging complexity: consultation -> development -> samples -> production -> delivery. Final timelines are defined in contract.

You can place orders as a guest. Creating an account at /account lets you track orders, save favorites, and reorder faster.

Go to "My Account" -> "My Orders" at /account/orders to see order number, status, payment method, and totals.

Click the heart icon on any product to save it. Wishlist items are available from the header or /account/wishlist and stay synced after sign-in.

If your order is still pending or confirmed and not yet shipped, contact us immediately by phone or WhatsApp. Once shipped, the return policy applies.

Our headquarters is in Al Jurf Industrial 3, Ajman, UAE. Working hours are Saturday to Thursday, 8:30-17:00. Map and details are available at /contact.

Yes. Visit /careers to view current openings and apply directly through the online form.

Phone: +97167403313 | Email: info@alrawdha-ind.com | WhatsApp: +971 55 628 7574 | Live chat is also available from the website corner.

We welcome partner and B2B customer visits by prior appointment. Send your visit request through Contact Us with company name and visit purpose.